JJ Soul Strength

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Privacy Policy

Privacy Policy

Last updated: 2026-04-13

This Privacy Policy describes how Jordan Joseph Shinji Sias LLC doing business as JJ Soul Strength ("JJ Soul Strength," "we," "us," or "our") collects, uses, stores, discloses, and protects personal information through our website, app, member portal, intake forms, coaching workflows, messaging features, and related services (collectively, the "Services").

1. Scope

This Privacy Policy applies to personal information collected online and digitally through the Services. It also applies to information we collect in connection with delivering coaching services, including through intake forms, progress check-ins, communications, and account management.

It does not apply to third-party websites, payment processors, platforms, or apps that we do not control, even if they are linked through our Services.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Identifiers and contact details

  • name
  • email address
  • phone number
  • mailing address
  • account username or login details

    • B. Account and profile information

  • password or authentication-related data
  • coaching preferences
  • selected plan or package
  • onboarding details
  • support tier and communication settings

    • C. Payment and transaction information

  • purchase history
  • subscription status
  • billing details
  • payment confirmations

    • Payment card data should generally be processed by a third-party payment provider rather than stored directly by JJ Soul Strength unless explicitly stated otherwise.

    D. Coaching, fitness, and progress information

  • training goals
  • workout history
  • exercise logs
  • check-in responses
  • body measurements
  • weight entries
  • nutrition-related entries
  • lifestyle habit information
  • photos, videos, or form-check submissions
  • injury, limitation, or readiness information you choose to share

    • E. Communications

  • messages sent through the app
  • emails
  • support requests
  • accountability check-ins
  • coaching notes

    • F. Device and usage information

  • browser type
  • device type
  • IP address
  • general location inferred from IP
  • pages viewed
  • actions taken in the Services
  • referral source
  • log data and analytics events

    • G. Marketing and subscription data

  • newsletter signups
  • campaign preferences
  • form submissions
  • tags or segmentation labels such as lead, client, student, or online coaching interest

    • 3. Sources of Information

    We may collect information:

  • directly from you
  • automatically when you use the Services
  • from payment processors and service providers
  • from analytics, email, or communication tools
  • from a parent or guardian when a minor is enrolled
  • from referral or onboarding sources you authorize

    • 4. How We Use Information

    We may use personal information to:

  • provide and operate the Services
  • create and manage accounts
  • deliver coaching, training, accountability, and support
  • process purchases and manage subscriptions
  • send transactional messages and service notices
  • respond to inquiries and customer support requests
  • personalize workouts, check-ins, and coaching delivery
  • improve site performance, app experience, and service quality
  • maintain records and internal business operations
  • protect against fraud, unauthorized access, abuse, and legal risk
  • comply with legal obligations
  • send marketing communications where permitted by law and subject to your choices

    • 5. Sensitive and Health-Related Information

    Some information you provide may relate to health, fitness, injuries, body metrics, progress images, lifestyle habits, or similar sensitive subjects.

    We collect and use that information only as reasonably necessary to provide coaching, tailor your experience, maintain service records, improve support, and meet legal obligations.

    You should not submit medical information you do not want us to process. If you provide health-related information, you consent to our use of it for coaching and service administration as described in this Privacy Policy and any related service documents.

    6. When We Disclose Information

    We do not sell personal information for money.

    We may disclose personal information to the following categories of recipients when reasonably necessary:

  • payment processors
  • hosting providers
  • email and messaging providers
  • analytics providers
  • cloud storage or infrastructure providers
  • customer support or CRM tools
  • legal, compliance, or professional advisors
  • government authorities or law enforcement when required by law
  • a parent or legal guardian in connection with minor participant enrollment, safety, account administration, or legal documentation, as applicable

    • We may also disclose information:

  • to protect rights, safety, and security
  • to enforce agreements
  • in connection with a business transfer, merger, asset sale, or reorganization
  • with your consent or at your direction

    • 7. Cookies and Analytics

    We may use cookies, pixels, local storage, and similar tools to:

  • remember settings and sessions
  • understand site traffic and feature usage
  • improve performance and user experience
  • measure marketing effectiveness

    • Your browser or device may allow you to limit some tracking technologies. Blocking some tools may affect site or app functionality.

    8. California Privacy Notice

    California law may require certain privacy disclosures and consumer rights depending on our business size, data practices, and legal thresholds.

    A. California online privacy notice

    If you are a California resident, this Privacy Policy is intended to serve as our online privacy notice regarding categories of information collected through the Services, how that information is used, and how users may contact us about privacy questions.

    B. Privacy rights where applicable

    Depending on applicable law and whether statutory thresholds are met, California residents may have rights such as:

  • the right to know what personal information is collected, used, disclosed, sold, or shared
  • the right to request deletion of personal information, subject to exceptions
  • the right to request correction of inaccurate personal information
  • the right to access or receive a portable copy of certain personal information
  • the right to limit use of certain sensitive personal information in some cases
  • the right not to receive discriminatory treatment for exercising privacy rights

    • Because legal applicability can depend on business thresholds and data practices, some rights may apply only in certain situations. We will evaluate and respond to verified privacy requests as required by applicable law.

    C. How to make a privacy request

    To submit a privacy request, contact:

    jjsoulstrength@gmail.com

    4944 Maricopa Road, Phelan, CA 92371

    We may need to verify your identity before completing a request.

    9. Minors

    The Services are not intended for independent use by children under 13.

    We do not knowingly collect personal information directly from a child under 13 without appropriate parent or guardian involvement. If you believe a child under 13 has provided personal information without appropriate consent, contact us so we can review and take appropriate action.

    For minor coaching clients, a parent or guardian may need to provide information, execute required waivers and agreements, manage communications, and receive notices related to the account.

    10. Email and Marketing Communications

    You may receive service-related emails or messages about your account, purchases, coaching plan, check-ins, or support.

    If you subscribe to promotional or newsletter communications, you may unsubscribe using the unsubscribe link in the message or by contacting us. Even if you opt out of promotional communications, we may still send non-promotional service messages.

    11. Data Retention

    We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide services
  • maintain business and coaching records
  • comply with legal, tax, accounting, and dispute-resolution obligations
  • enforce agreements
  • protect safety and security

    • Retention periods may vary depending on the type of information and legal or operational needs.

    12. Data Security

    We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

    However, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and notifying us of suspected unauthorized access.

    13. International Users

    The Services are operated from the United States and intended primarily for users in the United States. If you access the Services from another jurisdiction, you understand that your information may be transferred to and processed in the United States.

    14. Do Not Track

    Some browsers offer a "Do Not Track" signal. Because there is not a universally accepted standard for responding to these signals, our Services may not respond to them in a uniform way.

    15. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. The updated version will be posted with a revised "Last updated" date. Material changes may also be communicated through the Services or by other reasonable means.

    16. Contact Us

    If you have questions about this Privacy Policy or our privacy practices, contact:

    Jordan Joseph Shinji Sias LLC

    JJ Soul Strength

    4944 Maricopa Road, Phelan, CA 92371

    jjsoulstrength@gmail.com