JJ Soul Strength legal

Privacy Policy

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Last updated: 2026-10-01

This Privacy Policy describes how JJ Soul Strength ("JJ Soul Strength," "we," "us," or "our") collects, uses, stores, discloses, and protects personal information through our website, app, member portal, intake forms, coaching workflows, messaging features, and related services (collectively, the "Services").

1. Scope

This Privacy Policy applies to personal information collected online and digitally through the Services. It also applies to information we collect in connection with delivering coaching services, including through intake forms, progress check-ins, communications, and account management.

It does not apply to third-party websites, payment processors, platforms, or apps that we do not control, even if they are linked through our Services.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Identifiers and contact details

name
email address
phone number
mailing address
account username or login details

B. Account and profile information

password or authentication-related data
coaching preferences
selected plan or package
onboarding details
support tier and communication settings

C. Payment and transaction information

purchase history
subscription status
billing details
payment confirmations

Payment card data should generally be processed by a third-party payment provider rather than stored directly by JJ Soul Strength unless explicitly stated otherwise.

D. Coaching, fitness, and progress information

training goals
workout history
exercise logs
check-in responses
body measurements
weight entries
nutrition-related entries
lifestyle habit information
photos, videos, or form-check submissions
injury, limitation, or readiness information you choose to share

E. Communications

messages sent through the app
emails
support requests
accountability check-ins
coaching notes

F. Device and usage information

browser type
device type
IP address
general location inferred from IP
pages viewed
actions taken in the Services
referral source
log data and analytics events

G. Marketing and subscription data

newsletter signups
campaign preferences
form submissions
tags or segmentation labels such as lead, client, student, or online coaching interest

3. Sources of Information

We may collect information:

directly from you
automatically when you use the Services
from payment processors and service providers
from analytics, email, or communication tools
from a parent or guardian when a minor is enrolled
from referral or onboarding sources you authorize

4. How We Use Information

We may use personal information to:

provide and operate the Services
create and manage accounts
deliver coaching, training, accountability, and support
process purchases and manage subscriptions
send transactional messages and service notices
respond to inquiries and customer support requests
personalize workouts, check-ins, and coaching delivery
improve site performance, app experience, and service quality
maintain records and internal business operations
protect against fraud, unauthorized access, abuse, and legal risk
comply with legal obligations
send marketing communications where permitted by law and subject to your choices

Some information you provide may relate to health, fitness, injuries, body metrics, progress images, lifestyle habits, or similar sensitive subjects.

We collect and use that information only as reasonably necessary to provide coaching, tailor your experience, maintain service records, improve support, and meet legal obligations.

You should not submit medical information you do not want us to process. If you provide health-related information, you consent to our use of it for coaching and service administration as described in this Privacy Policy and any related service documents.

6. When We Disclose Information

We do not sell personal information for money.

We may disclose personal information to the following categories of recipients when reasonably necessary:

payment processors
hosting providers
email and messaging providers
analytics providers
cloud storage or infrastructure providers
customer support or CRM tools
legal, compliance, or professional advisors
government authorities or law enforcement when required by law
a parent or legal guardian in connection with minor participant enrollment, safety, account administration, or legal documentation, as applicable

We may also disclose information:

to protect rights, safety, and security
to enforce agreements
in connection with a business transfer, merger, asset sale, or reorganization
with your consent or at your direction

7. Cookies and Analytics

We may use cookies, pixels, local storage, and similar tools to:

remember settings and sessions
understand site traffic and feature usage
improve performance and user experience
measure marketing effectiveness

Your browser or device may allow you to limit some tracking technologies. Blocking some tools may affect site or app functionality.

8. California Privacy Notice

California law may require certain privacy disclosures and consumer rights depending on our business size, data practices, and legal thresholds.

A. California online privacy notice

If you are a California resident, this Privacy Policy is intended to serve as our online privacy notice regarding categories of information collected through the Services, how that information is used, and how users may contact us about privacy questions.

B. Privacy rights where applicable

Depending on applicable law and whether statutory thresholds are met, California residents may have rights such as:

the right to know what personal information is collected, used, disclosed, sold, or shared
the right to request deletion of personal information, subject to exceptions
the right to request correction of inaccurate personal information
the right to access or receive a portable copy of certain personal information
the right to limit use of certain sensitive personal information in some cases
the right not to receive discriminatory treatment for exercising privacy rights

Because legal applicability can depend on business thresholds and data practices, some rights may apply only in certain situations. We will evaluate and respond to verified privacy requests as required by applicable law.

C. How to make a privacy request

To submit a privacy request, contact:

jjsoulstrength@gmail.com

We may need to verify your identity before completing a request.

9. Minors

The Services are not intended for independent use by children under 13.

We do not knowingly collect personal information directly from a child under 13 without appropriate parent or guardian involvement. If you believe a child under 13 has provided personal information without appropriate consent, contact us so we can review and take appropriate action.

For minor coaching clients, a parent or guardian may need to provide information, execute required waivers and agreements, manage communications, and receive notices related to the account.

10. Email and Marketing Communications

You may receive service-related emails or messages about your account, purchases, coaching plan, check-ins, or support.

If you subscribe to promotional or newsletter communications, you may unsubscribe using the unsubscribe link in the message or by contacting us. Even if you opt out of promotional communications, we may still send non-promotional service messages.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide services
maintain business and coaching records
comply with legal, tax, accounting, and dispute-resolution obligations
enforce agreements
protect safety and security

Retention periods may vary depending on the type of information and legal or operational needs.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and notifying us of suspected unauthorized access.

13. International Users

The Services are operated from the United States and intended primarily for users in the United States. If you access the Services from another jurisdiction, you understand that your information may be transferred to and processed in the United States.

14. Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is not a universally accepted standard for responding to these signals, our Services may not respond to them in a uniform way.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised "Last updated" date. Material changes may also be communicated through the Services or by other reasonable means.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

JJ Soul Strength