FAQ and policies
Use this page for real-world coaching questions, access logistics, and key legal links in the same clear JJ Soul Strength style as the rest of the experience.
How access works
New clients apply first. Existing members and the authorized coach use the secure login entry to move into the Soul Strength app.
What stays protected
The secure login keeps member and coach intent distinct so each role lands in the right workspace.
FAQ
The goal is to make the next step obvious, not bury it under repetitive copy.
Once your coaching package is active, open Booking in the app, choose from your Coach’s available times, and select Reserve slot. Times are shown in Pacific time. You need enough sessions remaining in your package to reserve a time.
Open Booking, find your booked session, and select Cancel or reschedule. Cancelling releases the time and sends a notice to your Coach conversation. Request reschedule lets you include preferred times and keeps your current booking until you and your Coach agree on a change. Check Messages for the reply. If you cannot use the app, email jjsoulstrength@gmail.com.
24 hours’ notice is generally required for cancellation or rescheduling. Missed sessions and late cancellations may be charged or counted as used sessions, except where prohibited by law or waived by JJ Soul Strength in writing. Emergency exceptions are reviewed case by case. Contact your Coach as soon as possible.
Read the full cancellation policyNo. JJ Soul Strength is built for beginners, rebuilders, and people who need real guidance, not just motivation.
No. JJ reviews your goals, schedule, and support needs first, then helps guide the right package choice.
Because you are buying more sessions. The total cost rises, but the per-session rate becomes better as commitment increases.
Yes. Single Session is available to new and returning clients who want to book one in-person session at a time. App access is not included. To try the app too, choose the Session + App Trial for one session plus seven days of coaching app access, including nutrition and calorie tracking. The package page shows current prices and savings.
Your package starts on the coaching start date you agree with JJ, not the day you pay. Individual packages of 4, 6, 8, 12, or 16 sessions must be used within one month; the 24-session package within two months. Duo packages of 6, 8, or 12 sessions have one month; duo packages of 16 or 24 sessions have two months. Unused sessions expire at the end of that period and do not roll over. The Session + App Trial includes seven days of app access from your agreed start date. JJ confirms your exact dates before you begin.
JJ confirms current availability and location details during the application review instead of guessing publicly.
It keeps plans, progress, nutrition, check-ins, and messaging connected to the coaching relationship after the session ends.
Access path
Apply first so JJ can review fit and recommend the right coaching path before access is granted.
Use Login to open the member dashboard for workouts, nutrition, progress, and check-ins.
Use the same secure login entry to open the coach workspace. Coach access is intentionally lower-profile on the public site.
The transition into the app stays familiar and straightforward instead of feeling like a separate system.
Policies
These links support the website, the app, and the coaching relationship without turning the rest of the site into a policy wall.
Website, app, and service usage terms for JJ Soul Strength.
Open TermsHow information is collected, used, and stored across the JJ Soul Strength experience.
Open Privacy PolicyRisk reminders, boundaries, and non-medical guidance for the coaching relationship.
Open DisclaimerHow package, recurring, and service cancellations are handled.
Open PolicyNeed another page?